Privacy Policy

Art Trade & Global Prints LLC (“we,” “us,” or “our”) is a Sharjah-based print and branding company providing custom artwork and prints, POSM and retail display, decor and framing, and corporate gifting services across the UAE. This Privacy Policy explains what information we collect through arttradeglobal.com, how we use it, and the choices you have.

By using our website or submitting information through our forms, you agree to the practices described in this policy. If you do not agree, please do not use the site or submit your information to us.

1. Information We Collect

We collect information in the following ways:

●       Contact and quote forms: When you fill in our Contact form or “Get a Quote” request, we collect details such as your name, email address, phone number, company name, and any project details, deadlines, or files you choose to share with us.

●       WhatsApp and direct communication: If you reach us via WhatsApp, phone, or email, we collect the information you provide during that conversation, including your contact details and the content of your messages.

●       Automatically collected information: Like most websites, we may use cookies and similar technologies (such as Google Analytics) to collect technical information including your IP address, browser type, device type, pages visited, and time spent on the site. This helps us understand how visitors use our website and improve its performance.

2. How We Use Your Information

We use the information we collect to:

●       Respond to your enquiries and quote requests

●       Prepare proposals, estimates, and project timelines

●       Communicate with you about your order or project

●       Improve our website, services, and customer experience

●       Send updates about our services, where you have agreed to receive them

●       Meet our legal and regulatory obligations

3. Cookies

Our website may use cookies to remember your preferences and gather anonymous, aggregated statistics about site usage. You can control or disable cookies through your browser settings; please note that some parts of the website may not function as intended if cookies are disabled.

4. Sharing Your Information

We do not sell or rent your personal information. We may share information with:

●       Trusted third-party service providers who support our operations, such as web hosting, analytics, email, and courier or delivery partners, solely for the purpose of delivering our services

●       Government or regulatory authorities, where required by UAE law

●       A successor entity, in the event of a business transfer, merger, or acquisition

Any third party we work with is expected to handle your information responsibly and only for the purpose for which it was shared.

5. Data Storage and Security

We take reasonable technical and organizational measures to protect the information you share with us against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including responding to your enquiry, completing a project, or meeting our legal, accounting, or reporting obligations. Once no longer needed, information is securely deleted or anonymized.

7. Your Rights

Depending on applicable law, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may have the right to:

●       Request access to the personal information we hold about you

●       Request correction of inaccurate or incomplete information

●       Request deletion of your personal information, where applicable

●       Withdraw consent to marketing communications at any time

●       Object to certain uses of your personal information

To exercise any of these rights, please contact us using the details in Section 9 below.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these external sites and encourage you to review their respective privacy policies.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us:

●       Art Trade & Global Prints LLC, Sharjah, UAE

●       Via our Contact page: arttradeglobal.com/contact-us

●       Email: hello@arttrade.local

●       Phone / WhatsApp: +971 50 000 0000

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.